Performance indicators:
1. instructs the client on establishing and maintaining relationships, taking into account the client's willingness, ability and communication skills; consistently carries out activities aimed at improving communication; uses various alternative communication forms in activities, taking into account the particularities of the client;
2. supports the client in learning how to behave appropriately by developing the client's universal human values, self-regulation and empathy while taking into account general behaviour rules and the client's cultural background and themselves setting an example;
3. notes meaningful behaviour by observing the expression of the client's feelings in different situations; supports the client in expressing and coping with feelings, explains other people's feelings and behaviour; explains different levels of communication (e.g. friendship, family, work and sexual relationships), instructs the client on behaving appropriately in different relationships and situations;
4. notes conflict, responds to the situation as appropriate and engages the client as well as their guardians, loved ones, colleagues, and support professionals in resolving the conflict; directs the client to notice, prevent and resolve a conflict; supports the client in learning assertive behaviour;
5. supports the client's self-representation skills with reference to recognition and promotion of fundamental human rights; provides guidance on how to get assistance in the exercising of rights and supports them in reaching out to relevant organisations.

Performance indicators:
1. identifies the client's strengths and need for assistance, analyses the level of the client's operational and participatory capacity and in accordance with their competence adapts the environment to suit the activities;
2. monitors the client's state of health, taking into account the information available about the client's health; in the case of changes, informs the relevant specialist (e.g. nurse, family physician and/or health care professional and, if necessary, other specialists); instructs the client to monitor their own state of health by explaining to them the symptoms of a disease;
3. shapes the client's awareness about their health behaviour (including sexual health) by developing with the client an agenda that meets the client's needs and is in accordance with the balance between work, leisure activities and exercise/outdoor activities, etc.; instructs and motivates the client to pursue a healthy lifestyle using a variety of methods; instructs and motivates the client to use their medication according to the treatment plan prescribed by the doctor, noting possible side-effects;
4. on the basis of the client's ability, guides and instructs the client to set achievable goals; motivates and encourages the client to use the acquired skills consistently; helps to set up a calm and relaxed environment for the client for performing activities; motivates and engages the client to participate in activities planned to support their development (including work-like activities) and supports the client in achieving their goals;
5. within the limits of their competence, notes and identifies the need for a technical aid; supports the client in purchasing a technical aid; instructs the client on using the technical aid and motivates them to utilise it.

Performance indicators:
1. instructs and supports the client in planning daily activities, adjusting the daily and weekly rhythm to the client's needs; monitors and supports the implementation of planned activities, adapting them to changes in needs and living arrangements;
2. instructs the client on planning financial operations, taking into account the client's resources; assists the client in deciding whether transactions are reasonable and necessary and helps to make transactions;
3. instructs and supports the client in personal hygiene activities, dressing and other self-care activities; motivates the client to take care of themselves;
4. instructs the client on household chores, including cooking, using household appliances, activities related to home and property maintenance, takes into account the client's ability to work and complies with health, environmental and other safety requirements;
5. instructs and supports the client in choosing and eating balanced food; monitors the client's nutrition, taking into account the client's needs and health; feeds the client, if necessary;
6. instructs the client to find and participate in leisure activities suitable for them, taking into account the client's budget, needs and wishes; organises participation in leisure activities and community events and participates with the client, if necessary.

Performance indicators:
1. cooperates with other professionals, supports the client and their network members in finding areas of activity such as studying, employment or other occupations that conform to the client's abilities; notes obstacles to participation in employment and supports in obtaining the necessary services and aid; cooperates with an educational institution, employer or other organisation, explaining the client's needs and supporting the client in resolving organisational issues; within the limits of their competence, explains to the client the rights and obligations arising from the client's employment rights;
2. supports the client in developing learning and/or work habits by motivating and observing the client and providing feedback on their performance;
3. supports the client in the acquisition of the basic skills (e.g. use of time and working skills) needed for studying, working and other employment.

Performance indicators:
1. supports cooperation between different parties in the client's place of residence (incl. accommodation unit and family house), explaining mutual expectations, obligations and common rules; supports the client in resolving housing issues;
2. instructs and supports the client in using public services and, where necessary, in the completion of the necessary documentation; explains the need for personal documents and options for document maintenance;
3. instructs and supports the client in using the services offered in the community (e.g. hairdresser, sauna and public transport), taking into account the client's operational capability; accompanies the client, if necessary;
4. supports the client in using ICT tools; in order to ensure the safe use of digital devices, explains to the client the risks and opportunities related to digital devices and data.

Performance indicators:
1. if necessary, organises a suitable network for the client; cooperates with the network’s members by exchanging relevant information with them; notes the need to include close family members and, with the client's consent, establishes contact with them; within the limits of their competence and on the basis of the agreement between the parties, cooperates with the client's relatives and guardians, involving them in matters concerning the client;
2. if necessary, cooperates with the community and other professionals.

Performance indicators:
1. takes into account the client's vulnerability and potential stigmatisation;
2. takes into account the principles of individual and group work with clients;
3. takes the goals of the agency into consideration, respects others and fulfils their role in the team;
4. communicates respectfully and professionally with colleagues and clients; uses conflict management techniques; chooses an appropriate means of communication when communicating with the client;
5. follows the code of ethics of a social worker in their work (see Annex 1 Code of Ethics of Social Worker);
6. appreciates their emotional ability to work in the field and protects themselves against negative influences;
7. analyses the methods and results of their work, including reflective practices in both teamwork and networking;
8. keeps informed of developments and changes in the field and is a self-managing lifelong learner;
9. notices people in need of assistance and informs the relevant institutions in accordance with the Social Welfare and Child Protection Act;
10. refrains from exposing themselves and their clients to danger, taking into account security risks;
11. if necessary, gives first aid;
12. uses at least B1-level (B2 for Mental Health Support Worker, Level 4) Estonian in their work (see Annex 2, Language skills level descriptions) and understands and speaks one foreign language at least at the A1 level of proficiency;
13. uses a computer in their work at the Basic User Level on the Digital Competence Self-Assessment Scale (see Annex 3).

Evaluation method(s):
Occupational competences are evaluated during the evaluation of other competences listed in the occupational qualification standard.