Performance indicators:
1. provides input to develop ICT strategies and policies taking into consideration the organisation's strategic objectives and technological trends;
2. analyses the opportunities, risks (including security and economic risks and environmental impact) and applicability of outsourcing services;
3. defines the requirements for ICT services based on business and ICT strategies, business processes and long-term user needs.

Performance indicators:
1. provides input to achieve the results envisaged by service level agreements based on the analysis of relevant data;
2. analyses deviations and assesses service level compliance with key service indicators;
3. implements corrective and preventive measures to eliminate, mitigate or avoid service level non-compliance.

Performance indicators:
1. provides input for the development of a business plan for the ICT system based on strategic objectives;
2. assesses the value of a product or service from the point of view of both the organisation and the customer;
3. compiles the service cost model and calculates the cost of the service;

Performance indicators:
1. prepares the project plan based on business objectives, the budget and deadlines;
2. manages projects or programmes, including interaction with other projects based on established project management principles.

Performance indicators:
1. designs ICT systems taking into account the technology and equipment in use, the latest technological developments and business objectives and influences;
2. adheres to widespread design principles (e.g. network planning principles), thereby ensuring that key indicators (including availability, maintainability, scalability, security and accessibility) comply with requirements.

Performance indicators:
1. designs ICT applications based on the customer's communication needs, technological options, legal and security requirements, economic aspects and the organisation's strategies and taking into account the performance of the application throughout its life cycle;
2. analyses information about the customer's communication needs;
3. assesses the impact of the infrastructure on the continuity of the application and/or service.

Performance indicators:
1. analyses the sustainability of the ICT system in line with the organisation's strategic objectives, using knowledge of new and emerging technologies;
2. implements green solutions for designing and handling ICT systems;
3. identifies the market leaders among ICT manufacturers and suppliers.

Performance indicators:
1. prepares customer solutions using known technical solutions or creating new ones and being guided by predetermined requirements;
2. develops standard procedures and architecture, thereby ensuring the maintenance and sustainability of solutions;
3. ensures interoperability with related systems, using standard interfaces or creating new, additional interfaces;
4. explains the capabilities, possibilities and implementation process of the solution to interested parties.

Performance indicators:
1. prepares and maintains a test plan;
2. analyses the test results and prepares the corresponding reports.

Performance indicators:
1. plans the implementation of the solution based on existing rules, requirements, best practice and the set schedule;
2. organises information exchange;
3. organises the implementation workflow and activities related to product distribution;
4. organises and plans the testing of the solution;
5. configures the system to ensure overall interoperability;
6. identifies the expertise needed to ensure interoperability and gets experts involved.

Performance indicators:
1. prepares and adapts documents as specified in the documentation management;
2. prepares document templates for common use.

Performance indicators:
1. plans support processes and their implementation based on service level requirements, related processes and business objectives;
2. finds ways to improve support services;
3. collects information on incidents so as to identify the causes of errors/non-conformities.

Performance indicators:
1. plans system changes in cooperation with related parties to ensure system integrity and continuity and the implementation of functional innovations and service tasks, taking into account budgetary requirements;
2. analyses the impact of functional/technical changes on the system.

Performance indicators:
1. ensures continuity of service by implementing preventive and corrective actions, including budget management;
2. analyses the adequacy of technical conditions to ensure the required level of service;
3. analyses the service delivery process by assessing the value of the service's key indicators.

Performance indicators:
1. leads the problem-management process;
2. analyses non-conformities and identifies their root causes, implementing corrective measures;
3. analyses potential non-conformities in critical components and implements preventive measures;
4. compiles a procedure and ensures that competent personnel and the necessary general and diagnostic tools are available in the event of the emergence of non-conformities.

Performance indicators:
1. provides input for the development of an information security strategy based on expertise, standards and best practice;
2. develops and analyses the organisation's information security strategy within their area of responsibility;
3. maps information about information assets and their owners and keeps it updated within their area of responsibility;
4. assesses the potential impact of the materialisation of information security risks on business processes;
5. develops procedures needed for implementing information security policies within their area of responsibility;
6. implements information security procedures, being guided by the objectives defined in the organisation's information security policy and the requirements set out in legislation.

Performance indicators:
1. provides input to define and formulate the company's quality objectives based on its overall objectives and best practice;
2. prepares and implements quality control procedures within their area of responsibility;
3. analyses key process indicators and monitoring and measurement results;
4. assesses the efficiency and effectiveness of the processes for which they are responsible;
5. implements improvement actions in order to ensure that quality objectives are met.

Performance indicators:
1. follows the organisation's procurement procedures and provides input for the preparation of a procurement plan and the improvement of procurement procedures;
2. provides input for the selection of suppliers, products and services by assessing delivery terms and the key indicators of the product or service being procured;
3. participates in the procurement process as a member of the evaluation committee;
4. prepares technical requirements for the product/service being procured.

Tegevusnäitajad
1. annab sisendi müügipakkumuse koostamiseks teenuse kulukomponentide lõikes, pakkudes välja alternatiivseid lahendusi.
2. tagab müügipakkumise vastavuse kõigile tehnilistele ja regulatiivsetele nõuetele ning praktilise elluviidavuse, arvestades kliendi vajadusi ja ootusi.
3. hindab erinevaid lahendusi, nende tugevusi ja nõrkusi ning pakub vastavalt kohandatud tehnilist lahendust.

Tegevusnäitajad
1. järgib ja töötab välja nõudeid informatsiooni hankimiseks, kasutamiseks, edastamiseks ja talletamiseks.
2. annab sisendi teadmushalduse protseduuride loomiseks ja täiendamiseks.
3. juhendab kolleege informatsiooni ja oskusteabe hankimisel, kasutamisel, edastamisel ja talletamisel.

Tegevusnäitajad
1. teeb riskianalüüsi oma vastutusala üleselt, tuginedes etteantud metoodikale ja standarditele.
2. hindab riskianalüüsi tulemuste põhjal jääkriskide realiseerumise võimalikku mõju ning teeb ettepanekud riskide ohjamiseks ja maandamiseks.
3. osaleb taasteplaanide koostamises.