Tegevusnäitajad:
1. võtab kliendi vastu, tutvustab ennast ja eelseisvat massaažiprotseduuri; loob kliendile turvalise keskkonna; pärast massaaži tegemist küsib kliendi enesetunde ja rahulolu kohta tagasisidet; soovitab kliendile järgmisi massaažiseansse või muid teenuseid, lähtudes kliendi soovidest ja vajadustest; lahendab võimalikud arusaamatused delikaatselt;
2. tutvustab kliendile osutatavaid teenuseid ja kasutatavaid tooteid, kirjeldades teenuste ja toodete sisu ning otstarvet; vajadusel suunab edasi tootespetsialisti juurde.

Performance indicators:
1. prepares the massage room, tools and equipment in accordance with the health and ergonomic requirements of the room; prepares the workspace according to the type of massage; maintains the workplace in line with occupational safety, ergonomic and hygiene requirements; arranges the room before and after the massage session;
2. identifies the reason for the appointment, the expectations and the potential health risks to the client based on knowledge of the human body’s construction and function, the biomechanics of the musculoskeletal system and the principles of motor control, using appropriate methods, including manual muscle testing; collects information using a medical history questionnaire, information given by the client's doctor, and/or interviews with the client; prepares the client based on the specifics of the type of chosen massage;
3. selects the appropriate type of massage and tools, taking into account the client’s wishes, indications and contraindications related to various diseases and conditions; explain the chosen approach chosen to the client and recommends other options or referral to a health care specialist in the case of health risks; selects appropriate techniques (e.g. tempo, rhythm and strength), tools (e.g. oils, creams and cups) and session design; informs the client of the direct and indirect effects of the massage, including possible interactions between massage and the use of medicines;
4. performs massage (classic, sports, segment, lymphatic, aroma, workplace, paediatric and reflective massages) according to the plan, adjusting the massage plan where necessary; interacts with the client for feedback, applies ergonomic techniques, assists the client in changing their body position, uses equipment as needed; ensures the client's privacy when dressing and during the massage;
5. informs the client of the end of the massage session and possible orthostatic reaction (risk of falling), where necessary assisting the client in getting off the massage table/mat; informs the client of possible physical and psychological changes to the body after the massage (e.g. muscle pain, drowsiness and headache); gives recommendations for post-massage activities and, where necessary, advises the client to consult a health care professional and/or physiotherapist;
6. evaluates the results of the massage using appropriate assessment methods (e.g. joint and fascia mobility, skin colour and posture assessment and musculoskeletal testing).

Performance indicators:
1. evaluates business opportunities based on the objectives of their operations; selects the most suitable form of enterprise; manages their activities taking professional information, legislation and the basics of small enterprises into account;
2. prices services based on operating costs and the market situation; prepares a salon budget based on expenses and revenue; adheres to budget implementation; organises the purchasing of the necessary products and consumables; manages the customer base in compliance with legislation;
3. prepares sales and marketing campaigns based on the concept of the salon; puts together loyalty programmes.

Performance indicators:
1. uses professional terminology, expressing themselves clearly and comprehensibly;
2. acts in accordance with professional ethics in their work;
3. follows occupational safety and hygiene requirements;
4. documents their actions and ensures the confidentiality of data;
5. uses Estonian in their work at the B1 level and one foreign language at the A1 level (Annex 1);
6. continues professional training and is aware of evidence-based developments in the speciality;
7. provides first aid, where necessary;
8. has knowledge of the philosophical aspects of branches of Eastern medicine (Tibetan, Ayurvedic, Japanese, Thai and Chinese) and of the most common types of massage arising from these branches;
9. is proficient in the use of the standard office software needed for the job; finds the information needed for their work online and critically assesses its reliability; maintains electronic correspondence; ensures the safety of electronic data.

Assessment methods:
Recurring competences are evaluated as part of the assessment of the other competences listed in the occupational qualification standard.